At AYMRK MEDIA PRIVATE LIMITED, customer satisfaction is our top priority. This policy outlines the terms and procedures for returning products and requesting refunds.

Return Eligibility

You may request a return if:

• The product is defective or damaged during shipping
  
• The wrong product was delivered
  
• The product does not match the description
  

All return requests must be made within 7 days of delivery.

Return Process

1. Contact our support team with your order number and reason for return
   
2. Provide photos or videos of the issue, if applicable
   
3. Our team will review and approve the return request
   

Refund Process

• Once the returned product is received and inspected, the refund will be processed
  
• Refunds will be made to the original payment method within 7–10 business days
  
• Shipping costs for returns due to customer preference may not be refundable
  

Non-Eligible Cases

Returns or refunds are not provided for:

• Damage caused after installation or misuse
  
• Cosmetic issues or normal wear and tear
  
• Unauthorized repairs or modifications
  

Replacement vs Refund

• For defective or wrong products, customers may choose replacement or refund
  
• Approved replacements will be shipped at no extra cost
  

Contact Us

For returns or refund requests, please contact:
Phone: +91 8428509509
Email: support@pocketcinemastv.com
Address: Building No./Flat No.: 2242, 12th Main Road, Anna Nagar West, Chennai, Tamil Nadu – 600040, India